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FAQ

CONTACT USEmail us at info@canarylanedesigns.com. We reply to inquiries within 48 hours and our office hours are 8 am - 5:30 pm CST Monday - Friday. 

SHIPPING

ORDERS: Canary Lane processes and ships in stock items within 2 business days. If your item is out of stock you will be contacted via email. 

Orders placed on Friday before 10 am CST will be shipped day of, any orders placed after 10 am CST will be shipped the following Monday.

 

DOMESTIC SHIPPING: For domestic orders, we ship via UPS ground. Depending on your location, it takes on average 3-5 business days to receive your order. If you would prefer for us to ship via USPS please email us within 3 hours of placing your order and we will do our best to meet your requests. Additionally, if you need to expedite an order you can email us and we can give you a price estimate for expedited shipping. 

 

INTERNATIONAL SHIPPING: For international orders, we ship via DHL.  We ship internationally to select countries. For questions or issues if your country does not show at checkout please contact info@canarylanedesigns.com for a custom quote. 

  International buyers will be responsible for taxes and duty upon delivery. We recommend that you check with your country's customs policy before purchasing.

 Items ship from Aroma Park, Illinois 60910

REQUIREMENT FOR SIGNATURE CONFIRMATION ON RUGS & ORDERS OVER$500: Due to the high value, rug orders will require signature confirmation upon delivery. If for some reason the courier ships the item back to us after missing several delivery attempts, you will be responsible for paying for the additional shipping costs incurred upon the second attempt of delivery.

 

 

RETURNS

We hope you absolutely love your Canary Lane purchase! However, if you aren't in love, returns can be made if they meet our return requirements. Returns can be made on full price items for store credit or exchange only. Shipping and return shipping cost will be deducted from credit total. Store credit never expires. If your order meets the requirements and you need to initiate a return, please email info@canarylanedesigns.com to get a pre-paid return label emailed to you. Returns must be shipped within 3 days of receipt and in the same condition which they were received.

All internationally shipped and discounted purchases are final sale. 

Purchasing a rug is a big decision and our return policy gives you the ability to see it in your space to know for sure. If you want to see a rendering of how it will look in your space, please email us to find out about our Photoshop services. We can photoshop the rug into a photo of your space to give you an idea of how it will look in your home. If you have any concerns reach out and we will do our best to further describe the rug to help you make a decision. Please never hesitate to ask any questions you might have. It is important to us to help you find the perfect piece for your space.

 

PURCHASING VINTAGE RUGS & TEXTILES

 Many of our items in our online store are vintage. Each is professionally cleaned before we list them. However, you should be aware that when purchasing a vintage item so they may have imperfections or irregularities which we view as unique character traits to each individual piece. We will provide all the information we can about the condition so you know exactly what to expect.

RUG CARE

An instructional guide will be included in your purchase. If you've misplaced yours, please email us!

PRIVACY POLICY & TERMS

Canarylanedesigns.com is the sole owner of the information collected on this site. We respect your privacy. This information will under no circumstances be distributed.

 

PRESS / MEDIA INQUIRIES:  Email us at info@canarylanedesigns.com