CONTACT US: Email us at firstname.lastname@example.org. We reply to inquiries within 48 hours and our office hours are 8 am - 5:30 pm CST Monday - Friday.
DOMESTIC SHIPPING: For domestic orders, we ship via FedEx. Depending on your location, it takes on average 4-6 business days to receive your order.
For expedited 2 day shipping, please note orders must be placed by 12:00 PM CST to arrive in 2 days. If placing an order on the weekend, your order will ship on the following business day. Rug pads will still be shipped standard as they ship from our distributor.
INTERNATIONAL SHIPPING: For international orders, we ship via DHL. We ship internationally to select countries. For questions or issues if your country does not show at checkout please contact email@example.com for a custom quote.
International buyers will be responsible for taxes and duty upon delivery. We recommend that you check with your country's customs policy before purchasing.
If you purchase a rug pad to your international order, please allow for an additional 5-7 business days for processing.
Items ship from Aroma Park, Illinois 60910
REQUIREMENT FOR SIGNATURE CONFIRMATION ON RUGS & ORDERS OVER $1000: Due to the high value, rug orders will require signature confirmation upon delivery. If for some reason the courier ships the item back to us after missing several delivery attempts, you will be responsible for paying for the additional shipping costs incurred upon the second attempt of delivery.
RETURNS: We hope you absolutely love your Canary Lane purchase! However, if you aren't in love, returns can be made if they meet our return requirements.
Returns can be made on full price items for store credit or exchange only. Shipping and return shipping cost will be deducted from credit total. Store credit never expires.
If your order meets the requirements and you need to initiate a return, please email firstname.lastname@example.org to get a pre-paid return label emailed to you. Returns must be shipped within 3 days of receipt and in the same condition which they were received.
All internationally shipped and discounted purchases are final sale.
Purchasing a rug is a big decision and our return policy gives you the ability to see it in your space to know for sure. If you want to see a rendering of how it will look in your space, please email us to find out about our Photoshop services. For a fee, we can Photoshop the rug into a photo of your space to give you an idea of how it will look in your home. If you have any concerns, reach out and we will do our best to further describe the rug to help you make a decision. Please never hesitate to ask any questions you might have. It is important to us to help you find the perfect piece for your space.
Instagram Contest: We host a monthly Instagram giveaway. If you tag us in your post, showing off your Canary Lane piece in your space, you'll be entered to win a free mini rug. We'll contact winners each month.
RUG COLOR: Please note that when photographing our rugs, we use even, consistent lighting that mimics bright outdoor light. All of our photography equipment and all of our monitors are calibrated with color calibration solutions for optimal color accuracy. However colors can be slightly distorted depending on the age of the screen or type of device you’re viewing our shop on or by the type of lighting you have in your space.
PRESS / MEDIA INQUIRIES: Email us at email@example.com
IMAGES/PHOTOGRAPHY: Lifestyle images on our homepage are by Hallie Duesenberg of Hallie Duesenberg Photography
PURCHASING VINTAGE RUGS & TEXTILES: Our items are vintage and handmade. Each is professionally cleaned before we list them. However, you should be aware that when purchasing a vintage item so they may have imperfections or irregularities such as repairs which we view as unique character traits to each individual piece. These character traits are not a flaws and do not hurt the integrity of the piece but are normal for old vintage pieces. Please feel free to ask for additional photos.
RUG PHOTOS: Please note that when photographing our rugs, we use consistent, measured lighting that best mimics bright outdoor light. All of our photography equipment and all of our monitors are calibrated with color calibration solutions for optimal color accuracy. However colors can be slightly distorted depending on the age of the screen or type of device you’re viewing our shop on or by the type of lighting you have in your space.
RUG CARE: An instructional guide will be included in your purchase. If you've misplaced yours, please email us!