Terms

Shipping

Domestic and international shipping is available for all items. For larger orders, please inquire and we will provide a custom shipping quote. International buyers will be responsible for taxes and duty upon delivery. We recommend that you check with your country's customs policy before purchasing. Items ship from Chicago, Illinois. 

Returns

Returns can be made on full price items for store credit or exchange only. Shipping and return cost will be deducted from credit total. Store credit never expires. All internationally shipped and discounted purchases are final sale. Returns must be shipped within 7 days of receipt and in the same condition they were received. Purchasing a rug is a big decision and our return policy gives you the ability to see it in your space to know for sure. If you are in the Chicago area, do not hesitate to inquire about our in home service and delivery. If you are not local, we will do our best to describe the rug to help you make a decision. Please never hesitate to ask any questions you might have. It is important to us to help you find the perfect piece for the space.

Layaway/Hold Policy 

Please email us for more information about our layaway payment policy.

Purchasing Vintage Rugs/Textiles

Many of our items in our online store are vintage. Each is professionally cleaned before we list them. However, you should be aware that when purchasing a vintage item so they may have imperfections or irregularities which we view as unique character traits to each individual piece. We will provide all the information we can about condition so you know exactly what to expect.

Rug Care

An instructional guide will be included in your purchase. If you've misplaced yours, please email us!