Domestic and international shipping is available for all items. For larger orders, please inquire and we will provide a custom shipping quote. International buyers will be responsible for taxes and duty upon delivery. We recommend that you check with your country's customs policy before purchasing. Items ship from Chicago, Illinois.
Due to the high value, rug orders will require signature confirmation upon delivery. If for some reason the courier ships the item back to us, you will be responsible for paying for the additional shipping costs incurred upon the second attempt of delivery.
Returns can be made on full price items for store credit or exchange only. Shipping and return cost will be deducted from credit total. Store credit never expires. All internationally shipped and discounted purchases are final sale. Returns must be shipped within 7 days of receipt and in the same condition they were received. Purchasing a rug is a big decision and our return policy gives you the ability to see it in your space to know for sure. If you are in the Chicago area, do not hesitate to inquire about our in home service and delivery. If you are not local, we will do our best to describe the rug to help you make a decision. Please never hesitate to ask any questions you might have. It is important to us to help you find the perfect piece for the space.
Please email us for more information about our layaway payment policy.
Many of our items in our online store are vintage. Each is professionally cleaned before we list them. However, you should be aware that when purchasing a vintage item so they may have imperfections or irregularities which we view as unique character traits to each individual piece. We will provide all the information we can about condition so you know exactly what to expect.
An instructional guide will be included in your purchase. If you've misplaced yours, please email us!